Contact us
Email support@hearthbee.com with what happened, your phone model, and the app version (shown at the bottom of the More tab). Screenshots help.
For privacy questions or requests about your data, write to privacy@hearthbee.com.
Common questions
I did not get my sign-in code
Codes arrive within a minute. Check that the number or email is right, look in spam for emails, and wait 30 seconds before asking again. If it still does not come, sign in with another method, such as email or Google, and contact us.
How do I add my family?
Go to More, then Household, and share the invite link. When they open it and sign in, they join your household and see the same list.
How do I keep my income private?
When you add income, a loan, an account or a fund, choose “Only me”. Nobody else in the household sees it.
Receipt scanning does not read my receipt well
Lay the receipt flat in good light with the whole receipt in the frame. You can fix any line before saving.
Can I use HearthBee on a computer?
Yes, at app.hearthbee.com. Receipt scanning and phone reminders need the phone app.
How do I leave a household?
Go to More, then Household, and choose Leave. You will lose access to that household’s list and history.
How do I delete my account?
In the app: More, then Delete account. Without the app: use the account deletion page.